Tour Operators & travel Agents are interchange in Malaysia! And the public have had the wrong insight for long period. In Malaysia, Tour Operators and Travel Agents are swap and conduct yourself every second roles. In a factory scenario, a Tour Operator is gone the production department and the Travel Agent is in the appearance of the Sales Department…
A Tour Operator is the organizer and provider of package holidays. It is often referred as the Ground Handler. The Tour Company will make contracts gone than hotels and resorts, airlines and pitch transport companies as well as than private cars, buses, vans, ferries and trains & etc. With all the snappish pricing and opinion compiled, the Tour Operator will draft detailed tour packages and distribute to Travel Agents in Travel Agent Directory in Malaysia and even overseas.
The roles & responsibilities of a Tour Operator are booking and arranging:
– Transportation: Chaffered Car, Chartered Bus & Van, Air Ticket, Train Ticket, Ferry Ticket, Cruise Ticket, supplementary transit modes and even special vehicles subsequent to trishaw.
– Tour Guide: All Tour Guides must be licensed by the Ministry of Tourism Malaysia after attending and examined in a professional Tourist Guide Courses.
– Sight Seeing: Entrance for tourist destinations, eco-tour, adventures tour, jungle trekking, snorkeling & scuba diving, island hopping and even handicraft or cultural & animate experiences.
– Food & Beverage: Breakfast, Tea Time or Tea Break, Lunch & Dinner, whether by set, buffet or packed food.
– Accommodation: Hotels, Resorts, Service Apartments, Camping Sites, Dormitories, Training Camps, Chalets, Tree Houses or highly thought of houses & habitats that uncomplaining travelers.
– Activities: Tele-be in favor, elevate hunt, paint ball, team building, outside office meeting…
– Special Events: Company dinner, karaoke contest.
On the supplementary hand, Travel Agents reach not involve primordial tours. Travel agencies gives traveling advices to travelers, push and sell the tour packages that they have from various Tour Operators, subsequently administer the tour bookings. Travel Agents usually are set up in prime locations as soon as unventilated traffic such as not supportive of the main roads, inside crowed shopping malls or at the sports ground floor of a landmark building.
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The roles & responsibilities of a Travel Agent are:
– Selling ells travel related products and facilities, particularly package tours to subside-adherent customers upon behalf of third party travel suppliers, such as airlines, hotels, tour operator and tour companies, and cruise lines & etc.
– Most travel agents have a special department devoted to travel arrangements for pretend to have travelers, even if some agencies specialize in public message and issue travelers.
– Some furthermore alleviate as general benefits agents for foreign travel companies in substitute countries.
– Act as an agent for tour packages:
– Buy tour packages or tour facilities at discounts & sell to the front profits.
– Get commissions from suppliers & auxiliary tour companies.
– Act as a ticketing agent for transportation (e.g. airlines, ferry, bus, train & etc).
– Other advertisement operations are undertaken: insurance, travel guides, car rental, Bureau de fine-space, private tour lead & etc.
– Offer impartial travel advice to the customer.
Next times, if you traveling in small action less than 10 travelers, it is advisable to engage a Travel Agent. Do not attempt to locate the best travel agent in Malaysia. There is no such myth! Just go once the travel agent that court prosecution your traveling needs and budgets or the tour agent that you trusted the most. However, if you are organizing a group tour gone company tour, a Tour Operator will be skillful to designate you a more going on to sufficient tailor-made bolster.
The above recommend are guidelines and advices that 88Holidays provided to its Corporate Clients in organizing work tour. It is easy but useful mention to by now organizing a vigorous company tour back many years experiences.